Frequently asked questions
Is Tree Roots Retreat adults-only?
Yes. Every guest must be 18 or older. There are no child rates and no exceptions for under-18s. The retreat is built around quiet, rest, and focused practice — we keep it that way for everyone who stays.
Why book direct instead of an OTA?
You get the same room at the same published rate, plus direct-booking inclusions (sauna, surfboard and bike hire, arts & craft, community events, and easier early/late requests when available). Prefer the website for planned stays; use LINE Official or WhatsApp for last-minute. We do not push OTA extras here.
How does payment work?
We take a card for guarantee at booking and charge the room at check-in. We also accept cash (THB), bank transfer, and QR PromptPay. There is no incidental pre-authorisation and no ฿2,000 card hold. Long-stay and group bookings may use a deposit and balance on arrival — confirmed when you book.
What are check-in and check-out times?
Check-in from 2pm (typically through early evening; later arrivals by message). Check-out by 12:00 noon. Early check-in or late check-out may be possible depending on availability — ask ahead, especially if you booked direct.
Can I bring children or a dog?
Children: no — adults only. Dogs: yes, well-behaved dogs under the pet policy (one dog per room, max 15kg, current rabies vaccination, ฿200/night). A separate refundable pet damage deposit applies at check-in per the pet policy — that is not a room incidental hold for non-pet stays.
Is Sati Fitness part of Tree Roots?
Sati Fitness is the gym, martial arts, and recovery studio on site at Tree Roots. Stay & Train and Stay30 include Sati classes; other stays join at Sati rates. Class questions go to Sati (hello@satifitness.com / Sati channels). Stay logistics stay with Tree Roots.
How close are Bangkok and the beach?
Central Bangkok is about two and a half hours by road; Suvarnabhumi roughly two hours; U-Tapao about an hour. Private transfers can be arranged. Mae Ram Phueng Beach is a ten-minute walk. Koh Samet is a short boat ride from the Ban Phe pier for day trips if you want them.
Do you offer long stays or co-living?
Yes to longer stays: Stay14, Stay30, and year-round month conversations via WhatsApp or email. Tree Roots is working toward becoming a co-living space — we mention that carefully, and will publish clearer co-living terms when they are confirmed.
How do I get in touch?
WhatsApp +66 97 953 2907, LINE Official (add from the website), email hello@treerootsretreat.com, or book on treerootsretreat.com. We typically respond within about two hours during 8am–7pm Thailand time (ICT, UTC+7).